We’re Committed to Your Satisfaction

At STILETTOZ, we want you to love your shoes. If you're not completely satisfied with your order, we’re here to make it right. Our goal is to provide you with a hassle-free return experience.

Returns & Exchanges

You can return items within 30 days of receiving your order, based on the tracking date.

To be eligible for a return, items must meet the following conditions:

• Be unused, unworn, and in original condition (including the sole).

• Include all original packaging, tags, and any accessories (such as extra laces or insoles).

• Not be marked as final sale or custom-made (these items cannot be returned).

If you’d like to exchange your shoes, please contact us first to confirm product availability before sending them back.

Refund Process

Once we receive and inspect your returned shoes, we’ll process a refund to your original payment method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Please note: Shipping fees are non-refundable unless the item was incorrect or defective due to our mistake.

How to Begin a Return

To initiate a return, simply send an email to [email protected] with your order number and reason for the return.

Our support team will guide you through the return process step-by-step.

Need Help?

If you have any questions or concerns, feel free to contact us at [email protected].
We aim to respond within 24–48 hours.

This version of the Return Policy is tailored for a shoe store and ensures clear communication of the return process, conditions, and refund details. Let me know if you'd like any further tweaks!